1^st models Terms and Conditions

General
1^st models has made every effort to ensure that the information on our web site and in our adverts is accurate at the time of production. 1^st models will not be held liable for any errors, omissions or price changes what so ever.
All products are subject to availability.
In all cases we need to have a daytime contact telephone number for you. We will be unable to process any order without it. This is so we can contact you during the day if we have any issues with payment and for security checks.

Security

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. We guarantee that every online purchase you make from 1^st models is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but 1^st models If you are still not convinced about the safety of shopping online, but would like to order1st models , please call us on 01215599545 and place your order over the phone. Our opening hours are 10.00am till 6.00 Tuesday to Friday with our late night opening on Wednesday 12.00am till 9.00pm & 10.00am till 5.00 on Saturdays.  We are at race meetings on Sunday's call for details. sorry but we are closed on Bank Holidays unless otherwise stated.

Orders

Subject to stock availability, all orders received before 3PM will be despatched that day except for weekends & bank holidays .Once you have checked out and paid for your goods, you will receive a confirmation e-mail for your records.

Items that are not in stock at the time of order will be placed on to back order & despatched when available from our supplier, we will advise you via e-mail the items that are out of stock.

All prices are in pounds Sterling and include VAT at the current rate.

Links
This website contains links to other Internet sites1st models provides such links for your convenience only, and is not responsible for the content of any website linked to or from this Site. Links from this Site to any other website do not mean that 1^st models approves of, endorses, or recommends that website. 1^st models disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.



We hope that you are pleased with your purchase from 1^st models. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival
If your goods are faulty on arrival, you have 28 days to inform us of the fault . When the goods are returned to us and the fault has been verified, we'll issue a full refund to you via your original payment method, or replacement item if available. For all electrical items we will send the product to the relevant distributor for evaluation first. This is to prove the fault is due to product failure rather than misuse or abuse. Please call for a returns number and follow the returns procedure below.

Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back at our store, we'll issue a full refund to you via your original payment method, or replacement item if available. Please call for a returns number and follow the returns procedure below.

Goods Faulty in Warranty Period
If a product you have bought from  1^st models develops a fault and it is within its warranty period, you are entitled to a warranty repair. Please call for a returns number and return the product to us in accordance with the above. We will then inspect the unit and where possible/allowed by the distributor refund or replace the product. Some items such as electrical equipment, engines etc, will be sent to the relevant distributor for testing before any replacement or credit will be given. This is to check for abuse and misuse.
Any item returned as faulty, for repair or refund, that is found to have no faults, will incur a handling charge of 20% of the original retail value of the goods.

Additional notes about warranty repairs
Please note that a replacement product will be provided only if repair is impossible (examples include: when the manufacturer/supplier is no longer trading; when spare parts are not available; or when repair is not practical. This decision is made at our discretion.


If you have changed your mind
If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 7 days from receipt. The goods must not be opened nor used and must be ‘as new' when returned to us. Once you've informed us of your decision to return goods, you have 28 days to do so at your own expense. Once goods are received at1st models, we'll issue a full refund for the cost of the goods to your original payment method. This refund will be less any postage costs incurred by us. Please note this policy does have some limitations, such as special orders. If the products have been opened, you will automatically be deducted 20% of the products Retail value from your refund amount.


Need to request a return?

Now you know our returns policy, you can request a return. To do this, simply call us on 01215599545 and request a Returns number.

Returning goods

following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.

Before returning any item(s) to 1^st models please ensure you:

1. Have a valid Returns number issued by1st models.
2. Enclose all accessories unless informed otherwise.
3. Use all packaging that was originally supplied.
4. Use a label for clear display of the Returns number (address below)
5. Ensure our full address is clearly displayed on the outside of the package.
6. Do NOT write directly on the box/packaging with pen/ink.
7. Securely seal the packaging using a similar method as per the original delivery.
8. Ensure your return is sent via some form of recorded delivery, as we will not be held liable for packages lost in transit.

All returns are to be addressed as follows:

Returns Department

1^st models

Unit1 clarage house

Long lane

Blackheath

West midlands

B62 9la

Special Orders & Back Orders.

Please note that any product that is ordered especially for you cannot be returned or cancelled, unless it is faulty. In which case please follow the procedures laid out above. Back orders will sent to you as soon as we receive them from our suppliers.

1^st models right to change these Terms and Conditions/Policy on the site

We may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. 1^st models may add, change, discontinue, remove, or suspend any other Content posted on this Site, including prices, features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. E&OE.